Refund & Cancellation Policy
Thank you for choosing our services and digital products. Please read this policy carefully before making a purchase. By purchasing our digital products or services, you agree to the terms outlined below. If you have any questions, feel free to contact us before completing your purchase.
1. General Policy
All sales are final and non-refundable, except as required by applicable law or as outlined in this policy. By purchasing our digital products or services, you acknowledge and agree to the terms of this Refund and Cancellation Policy.
2. Digital Products (Refund Policy for Videos & Courses)
All digital products, including downloadable or streamable French course videos, are non-refundable once the purchase is complete. Since these products are delivered electronically and can be accessed immediately, we do not offer refunds or returns.
Exception for EU Customers:
In compliance with EU regulations, customers residing in the European Union have the right to cancel their purchase and request a refund within 14 days of the purchase date, provided that the digital content has not been accessed, streamed, or downloaded. Once the content has been accessed in any form, your right to a refund is forfeited.
Consent to Immediate Access:
By purchasing digital content, you acknowledge and agree that:
You will lose your right to a refund under the EU’s 14-day cooling-off period once you access, stream, or download the content.
You must check a mandatory agreement box at checkout to confirm your understanding of this policy.
3. One-on-One French Classes (Cancellation & Rescheduling Policy)
All bookings for one-on-one French classes are non-refundable once the session has been scheduled or completed. If you need to reschedule a session, please contact us at least 48 hours in advance, and we will do our best to accommodate your request.
Rescheduling requests made less than 48 hours before the scheduled session will not be accepted, and the session will be considered used with no refund or rescheduling option.
In the rare event that we need to cancel a scheduled session, you will receive a full refund for the affected session. We will notify you as soon as possible and process the refund to your original payment method within 5 to 10 business days.
In extreme cases, such as a documented medical emergency or force majeure event, a refund may be granted at our discretion instead of a rescheduling option. Requests must be submitted with proper documentation for review.
4. Defective or Incorrect Content
If you experience any issues accessing your purchased digital content (e.g., broken links, incorrect files, or technical errors), please contact us immediately at contact@learnfrench1000.com. We will work to resolve the issue promptly. If we are unable to resolve the issue, we may offer a replacement or refund at our discretion.
5. Refund Requests (EU Customers Only)
If you are eligible for a refund under the EU’s 14-day cooling-off period, please contact us at contact@learnfrench1000.com with the following information:
Your full name
Order number
Date of purchase
Confirmation that you have not accessed, streamed, or downloaded the content
Reason for the refund request
Refunds will be issued to the original payment method within 5 to 10 business days of approval. If our system records indicate that you have accessed the content, your refund request will be denied.
Refund requests must be submitted within 14 days of purchase and before any access, streaming, or download of the content. Once the content has been accessed in any form, your right to a refund is forfeited.
6. No Refunds for Accessed or Used Content
Once you have accessed, streamed, downloaded, or used any part of the digital content, or attended a one-on-one class, you are no longer eligible for a refund, except as required by applicable law.
7. Future Products
This policy also applies to any future digital products or services we may offer, including upcoming videos or courses. Once these products are available for purchase, they will be subject to the same non-refundable terms outlined in this policy.
8. Refund Processing
All refunds will be processed through Payhip (which uses Stripe) to ensure proper tracking and compliance with payment platform terms. We do not recommend or process refunds via separate bank transfers to avoid complications.
9. Timeframe to Report Issues
If you encounter any issues with your purchase, please report them within 7 days of the purchase date. This allows us to address the problem promptly while maintaining a reasonable timeframe for resolution.
10. Disputes and Chargebacks
If a refund request is denied and you dispute the charge via Stripe or Payhip, we will provide our access logs and policy agreement as evidence to resolve the case in accordance with our terms.
11. Contact Us
If you have any questions about this policy or need assistance, please contact us at:
Email: contact@learnfrench1000.com
Phone: +1 (505) 546-5129
By purchasing our digital products or services, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy.
Last updated: March 17, 2025